Creating a Seamless Customer Experience

Customers love simplicity and view it as a form of good customer service. Customers hate complexity, and it deters them from buying.

If You Really Want to Be Customer-Centric, Stop Doing What You’re Doing

If You Really Want to Be Customer Centric, Stop Doing What You’re Doing. The business of business,” according to management guru Peter […]

6 lessons from Blockbuster’s demise still relevant to retailers today

After talking with former executives, franchisees and analysts over the course of months. It’s also clear that the story of Blockbuster’s demise […]