Creating a Seamless Customer Experience
Customers love simplicity and view it as a form of good customer service. Customers hate complexity, and it deters them from buying.
If You Really Want to Be Customer-Centric, Stop Doing What You’re Doing
If You Really Want to Be Customer Centric, Stop Doing What You’re Doing. The business of business,” according to management guru Peter […]
THE DTC PARTY’S OVER. WHAT HAPPENS NEXT?
Some Direct to Consumer (DTC) brands have struggled to square their high production and shipping costs with the average order size of their […]
6 lessons from Blockbuster’s demise still relevant to retailers today
After talking with former executives, franchisees and analysts over the course of months. It’s also clear that the story of Blockbuster’s demise […]
Boston Consulting Group – The Five Rules of Digital Strategy
…In our experience, successful digital transformation must rest on a foundation of smart digital strategy. And smart digital strategy, like traditional business […]
Silicon Valley Bank – State of the Wine Industry Report 2019
State of the Wine Industry Report 2019. The wine industry’s sales growth has been muted for the past several years. And is […]
Bain & Company – Luxury Goods Worldwide Market Study, Fall–Winter 2018
…Online luxury shopping continued to accelerate in 2018, growing 22% to nearly €27 billion; it now represents 10% of all luxury sales. […]